May 2017 E-Bulletin

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Password Use and Reuse

Computer accounts and passwords are an important aspect of computer security and are the front line of protection for any systems. It is important for Arbitration Forums, Inc. (AF) to adopt strong password protection controls for its users.

Based on member feedback and to further secure our processes, AF will be increasing the number of passwords that must be used before a password can be reused to 13. This added security control will be implemented on AF's website in May 2017.

Clerical Error Update

AF is always listening to our members regarding our products and services, making sure they provide the highest possible quality and member satisfaction.

Based on member feedback, the following change to the definition of Clerical Error (noted by underline) will be effective for all cases heard on and after July 1, 2017.

Clerical Error — A mistake made by Arbitration Forums' staff or the arbitrator(s). Examples of AF staff error include not providing proper notice of the Materials Due Date or not assigning a requested three-person panel. Arbitrator errors include mathematical errors; switching the parties when recording the liability decision; referencing the lack of or need for evidence that was, in fact, submitted; applying, on his/her own, a state regulation or statute from a state other than the loss state; or misapplying an AF Rule or procedure. It is at AF's sole discretion to determine whether a correctible error was made.

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Training Opportunities

Whether you are filing for the first time or want a refresher course, these interactive, instructor-led webinars offer valuable information on filing and responding to claims. Sign up today on the AF website!

Writing Effective Contentions (Filing Company)
May 24, 2 PM EST

In this 60-minute, instructor-led webinar, develop the skills you need to prepare an effective case as an Applicant. Learn how to write an introductory statement, body, and a closing statement, and discover how to use the "linking" technique to support each allegation with specific evidence. An activity provides learners with the opportunity to apply the content discussed. Sign up today on the AF website!

Writing Effective Contentions (Responder Company)
May 25, 4 PM EST

In this 60-minute, instructor-led webinar, develop the skills you need to present an effective case as a Respondent. Learn how to write an introductory statement, body, and a closing statement, and discover how to use the "linking" technique to support each allegation made with specific evidence. An activity provides learners with the opportunity to apply the content discussed. Sign up today on the AF website!