In order for individual users to work in a team based format, those users must all be associated to the same Business Unit. Once this is completed, each user will then work from My Work List just as if they were working individually.

Demands that are to be worked by the team should be assigned to the Business Unit that team members belong to. This allows the demands that are common to the team to be displayed on each member's My Work List.

The default parameters for the My Work List will show demands owned by the individual user and/or their associated business unit.

However, any demands which need attention that are assigned to an individual user will be displayed only on that user's My Work List.

E-Subro Hub includes functionality to prevent data corruption by allowing only one action to be taken on a given demand at a given time.

Upon entering a demand, if another user is already working in the same demand a message will be displayed with the details about the other users last action and whether you can proceed or are required to wait until the first user completes an action.

Diaries in a team format are used just like diaries in an individual format. When set, a diary is associated with a demand and will stay with that demand should the demand be transferred to another owner.

If the demand continues to be owned by the team (Business Unit), it will reappear on My Work List of all users who are associated with that team when a diary expires.

When using the team handling approach, My Work List is used in the same manner that it would be used in an individual format. The list will display those demands which are assigned to the team (Business Unit) as well as any demands which are assigned to the individual user who is viewing the list.

The Get Next Work button provides an easy method for either individual users or teams to obtain the next available demand from My Work List without the concern of choosing a demand that someone else is already working.

Click the Get Next Work button to access the next available demand from My Work List upon completion of your current work.

Note: If you view a demand without making one of the changes that clears the action flag and then click Get Next Work, you will be shown the same demand as it will still be considered the next available demand on My Work List. If you want to proceed beyond this demand, you will need to take an action, such as setting a Diary, that will clear the action flag.